1. Introduction

The Chamoli ILP Portal (https://pass.chamoli.org/) facilitates the application and issuance of Inner Line Permits (ILP) required for travel to restricted areas in Chamoli, Uttarakhand. This Refund & Cancellation Policy outlines the terms under which permit applications can be canceled and whether refunds are applicable.

By applying for a permit through our portal, you acknowledge and agree to the terms stated below.

2. Cancellation Policy

• Once an ILP application is submitted and processed, it cannot be canceled under normal circumstances.
• Cancellation requests will be considered only in exceptional cases, such as:
  • Errors in application details (e.g., incorrect name, ID details, or travel dates).
  • Duplicate applications (accidental submission of multiple applications for the same person).
  • Government-imposed travel restrictions (e.g., road closures, natural disasters, security concerns).
• Any cancellation request must be submitted via email or helpline with supporting documentation.
• The final decision on cancellations will be at the discretion of the Chamoli ILP authorities.

3. Refund Policy

Refunds are only applicable under the following conditions:

• ✅ Application Rejected by Authorities – If your ILP application is denied due to eligibility issues or official restrictions.
• ✅ Duplicate Payment – If a payment is made multiple times for the same application due to a technical error.
• ✅ Technical Failures – If the application could not be processed due to a system error or failure on our end.

Non-Refundable Cases:

• ❌ User-Initiated Cancellations – No refund will be provided if you voluntarily decide not to travel after the permit is approved.
• ❌ Incomplete or Incorrect Applications – If an application is rejected due to incorrect or incomplete information provided by the applicant.
• ❌ Failure to Use the Permit – No refund will be issued if the applicant fails to visit within the permit validity period.

4. Refund Process

• Refund requests must be submitted within 7 days of the issue date via email or helpline.
• Approved refunds will be processed within 10-15 business days via the original payment method.
• Any transaction fees deducted by the payment gateway are non-refundable.

5. Modification Policy

• Modifications (such as name correction, date changes) are not permitted once the permit is issued.
• A new application must be submitted if modifications are required.

6. Contact Information

For any refund or cancellation inquiries, please reach out to our support team:

📧 Email: edmchamoli@gmail.com